Shipping, returns and warranty
The short version: we ship within Australia, you have 30 days to change your mind, and if something is faulty we sort it out with the maker for you.
- Australia only, shipped from Australia
- Free shipping over $60
- 30 day change of mind returns
- Faulty items covered by Australian Consumer Law
Shipping
- We deliver to Australian addresses only, and every order ships from within Australia.
- Shipping is free on orders over $60. Below that, standard shipping is $9.95 per order. You always see the shipping cost in your cart before you pay.
- Most orders arrive within about a week. Regional and remote addresses can take a little longer.
- Some items ship directly from our suppliers. If your order has more than one item, they may arrive in separate parcels.
Change of mind
Not what you expected? You can return it within 30 days of delivery.
- The item needs to be unused and in its original packaging.
- You cover the cost of posting it back to us.
- We process your refund once the item arrives back with us and we have checked it.
Please contact us before sending anything, so we can give you the right return address. Some items go back to the supplier rather than to us.
Faulty items and warranty
Every item is covered by the Australian Consumer Law and by the manufacturer's warranty.
- If something is faulty, contact us first. You do not need to chase the manufacturer: we manage the claim for you.
- Depending on the problem, we will arrange a repair, a replacement or a refund, as appropriate.
- We cover the return freight for genuine faults.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing on this page limits those rights. Our change of mind policy is extra, on top of them.
Exchanges
Want a different model instead? We handle an exchange as a return plus a new order. Send the original back under our change of mind policy, and place a new order for the item you want. That way the new one can ship straight away, without waiting for the return to arrive.
How to start a return
Fill in the form below with your order number. You will find it on the receipt email you got when you paid. We will reply by email with the next steps.
The ScootFinder shop is run by the CarTell.tv network, the independent Australian group behind ScootFinder. Back to the shop